How a Wolverhampton MOT and servicing garage cut broadband costs by 46% and eliminated EPOS terminal outages with Telexico full fibre and failover.
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Get Prices → 📞 0121 268 0121Telexico installed a 1Gbps full fibre business broadband connection with a dedicated static IP. Alongside this, Assure X failover was added — a 4G backup router that automatically switches all traffic within 60 seconds if the primary line drops. This combination cost £68/month total — significantly less than the previous Virgin contract — while delivering far superior performance and resilience.
Fourteen months after installation, the garage has not experienced a single EPOS outage. The failover has activated three times — twice for brief Openreach maintenance windows and once for a fibre cabinet fault — and on each occasion staff were entirely unaware until Telexico's monitoring alerted them. DMS performance improved dramatically on the faster, lower-latency full fibre connection. CCTV remote access now works reliably every time via the static IP.
"Card machine going down during a busy Saturday was a nightmare. Telexico sorted the whole thing out — better broadband, failover backup and we're paying less. Haven't had a single problem since."
The garage ran on a Virgin Media business broadband connection that regularly delivered inconsistent speeds during peak hours. Their main frustration wasn't speed — it was reliability. EPOS terminals failed during outages, forcing cash-only transactions and occasional customer walk-offs. The garage's new DMS (Dealer Management System) software ran entirely in the cloud and ground to a halt during connectivity dips. Without a static IP, remote access to their CCTV system required a dynamic DNS workaround that regularly broke.
Telexico installed a 1Gbps full fibre business broadband connection with a dedicated static IP. Alongside this, Assure X failover was added — a 4G backup router that automatically switches all traffic within 60 seconds if the primary line drops. This combination cost £68/month total — significantly less than the previous Virgin contract — while delivering far superior performance and resilience.
Fourteen months after installation, the garage has not experienced a single EPOS outage. The failover has activated three times — twice for brief Openreach maintenance windows and once for a fibre cabinet fault — and on each occasion staff were entirely unaware until Telexico's monitoring alerted them. DMS performance improved dramatically on the faster, lower-latency full fibre connection. CCTV remote access now works reliably every time via the static IP.
"Card machine going down during a busy Saturday was a nightmare. Telexico sorted the whole thing out — better broadband, failover backup and we're paying less. Haven't had a single problem since."
The Openreach survey took place within 5 days of order. Installation followed 8 working days later. The garage was connected to gigabit full fibre within two weeks of ordering.
The Openreach survey took place within 5 days of order. Installation followed 8 working days later. The garage was connected to gigabit full fibre within two weeks of ordering.
Telexico supplied a new business-grade router with WiFi, pre-configured before delivery. The garage's existing network switches and WiFi access points connected directly to the new router.
The garage evaluated both. Full fibre broadband was sufficient for day-to-day operations, but the 4G failover bundle gave them the resilience they needed for card terminals at a fraction of leased line cost. They added failover instead of upgrading to a leased line.
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"Switched our entire office phone system and broadband. The team handled everything, zero downtime. Saving over £200 a month compared to our old BT contract."
"Had failover installed after losing internet for a whole day. Assure X kicks in within seconds. Our team didn't even notice when the main line dropped last week."
"Our dental practice needed reliable phones and fast broadband. Telexico sorted everything in one visit. The AI receptionist handles after-hours calls brilliantly."
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